Our Services
MAKING THE COMPLEX SIMPLE
We Take the “Scary” Out of Process Management
Most SMB’s intuitively understand that running better processes means running a better business. So why haven’t they done anything about it? There are many reasons, from lack of skill to lack of time. Our Simple, Fast, Impact approach makes it easy. We’ll teach you how to do it, identify your most important processes AND lead you through documenting one of those processes all in a single day.
Our Light-Touch Methodology
It’s All About YOU
You know your business. We know how to build business processes. Together, we can help you create processes that are Predictable, Consistent, Manageable, Scalable and more Productive. That increases Productivity, Customer Satisfaction, Employee Satisfaction and – ultimately – Profitability. Our flexible approach ensures we will be there for as much or as little as you need us.
Effective Process Documentation….
….is only half the battle. The other half is actually getting people to FOLLOW those processes. Our “3M’s” Approach (Message, Measure and Manage) gives you the blueprint for rolling out processes and managing staff to change habits and actually do it the way it’s written down.
Start At the Top
Our Tops-Down Methodology provides you an elegant yet powerful way to quickly document the most important aspects of your processes. We provide and teach the tools that enable you identify the most critical “Pressure Points” in your processes. It is what enables our Simple, Fast, Impact methodology to work.
How It Works
It starts with Discovery. This is where you learn about us, we learn about you and together we decide if ProcessWorks fits your business.
The foundation the ProcessWorksTM is the KickStart Workshop. Here we teach you the basics concepts and tools you need to document your processes using our “Fast, Simple, Impact” methodology. We’ll help you define your Core Process List – the most important processes in your business. Then we help you build your Process Map – a simple but powerful one page description to show how your most important processes fit together. Then we build Process Snapshots of your most important process, to help you keep your Process Management initiative on track for the long-haul. Finally, we roll up our sleeves and help you document one Core Process of your choosing, using our Process Documentation Template. We also provide a blueprint for rolling out processes – making sure they are actually used – levering our “3M’s Approach” rollout and implementation methodology.
Optional Accelerate Workshops allow you to continue leveraging our expertise to accelerate the documentation of additional processes.
The Result
Elevated Processes That Lift Your Business Up
We believe that operational clarity and consistency lay the groundwork for long-term success that elevates your bottom line. Streamlined processes lead to enhanced customer satisfaction and employee retention, giving you the bandwidth you need to grow and the skillset to navigate growing pains effectively.
